Consistent Quality = Value

Someone once said "do it right the first time, and you won't have to do it more than once." That's true, unless you do it so well the first time that people ask you to do it again and again and again. That's the sort of quality and consistency that we are constantly working for at Made to Measure and we are proud of the "repeat jobs" we have earned through our hard work.

Take these ladders for construction equipment for instance. They're what we internally call a "repeat job" because we've measured the same or similar ladders before. This client has been coming to us every week for a while now to measure these ladders. They come to us because they know they can count on our accuracy and consistency every time.

But why would anyone need to measure ladders? Glad you asked! These ladders go into a piece of mining equipment and in mining, all the space in a piece of equipment needs to be used effectively. In order for these ladders to fit seamlessly with the rest of the components, the locating holes along the edges of the ladder must be perfectly aligned. That's where we come in. We measure the locating holes to ensure the every ladder will properly fit in place.

We especially enjoy this "repeat job" because it gives our large CMM some exercise, which it doesn't always get. If you need any large measurements done, send them our way, our large CMM is ready to tackle any big project!

All components that we measure at MTM are automatically a part of our end customer quality program. We guarantee that our clients have only the highest quality measurements from us so that their customers get the highest quality products.

At MTM we know that delivering consistently high quality services is extremely important to our clients and it keeps them coming back time and again. When our customers ask us to do something over and over, we're delighted to deliver consistent metrology on each and every project.

 Way to go team!

Quality: the best customer service

6 jobs.

270 pieces each.

1 week.

Total accuracy.

Done.

When a medical supplies client came to us with this job, we were ready. Our two newest technicians worked all week to make sure all 1,620 samples were perfect in every respect. When they were able to hand back the completed report at the end of the week, accuracy had met efficiency. We were happy about yet another job well done. The client was happy about meeting their deadline and about the feeling of security that comes from knowing you have a safe, solid product on the market.

When dealing with medical supplies, accuracy is vital. Errors can hurt a patient—or worse. In this case, the product in question was a hospital bed remote—not as vital to a patient's health as, say, a surgical instrument, but definitely a part of their comfort and recovery. But that's important, too. We take all of our jobs seriously here at Made to Measure. Knowing that a simple mistake on many of our projects—car brakes, surgical instruments, etc.—could seriously hurt someone is definitely a motivator for accuracy. But even simple, non-safety-related items—like a tube of chapstick—when not in spec, can turn into a major annoyance for a consumer (ever had makeup spill in your purse before?)—and that motivates us, too. For us, quality assurance is one of the highest forms of customer service. It's giving customers confidence that the product in question—whether a tube of chopstick or the vehicle they drive their kids to soccer practice in—is functioning as it should. We don't measure something to be "roughly" correct. There's no "just eyeball it." We go down to .0001" and inspect every dimension—some projects have thousands of angles to check. And every angle is worth it to know that we're keeping customers around the world happy every day.

Balancing accuracy and efficiency can be difficult. But that balance is what keeps us working hard at M2M, and why we're willing to do whatever it takes—work the late hours, hire additional staff (welcome, Clara and Mason!), and pull together the whole team—to make sure every project leaves exactly to spec and on time, serving our customers by helping them serve their customers.

Our latest hire

Meet our new CMM technician, Clara Knauber!

Eight questions to get to know Clara:

1. Did you always want a job in the engineering field?

I started off wanting to be an architect. I really like math and the design aspect of things so I was lured into the engineering department at school. I ended up loving CAD and sticking with industrial engineering.

2. What made you want to be a quality technician?

I'm kind of a perfectionist, so it's easy for me to want to inspect everything and make sure things are the way they should be.

3. What do you like most about M2M?

The people. Everyone has such a unique personality and they're all so helpful.

4. What do you like to do in your free time?

I love warm weather and being out in the sun. The racetrack is one of my favorite places to go.

5. What would you do if you had $50 million?

Travel with my family.

6. Favorite color?

Purple.

7. What's your favorite band?

I never get sick of Queen or The Beatles.

8. What's one place in the world you want to visit (that you haven't been already)?

Ireland.

What we've been up to...

Check out two of our more recent projects!



We scanned this fan blade with our touch probe CMM and provided .igs output.




Pretty cool! This part—engineered by the U.S. Department of Energy—is used in scientific and engineering research. (We had to wear gloves just to touch it.)